Frequently Asked Questions

To comply with Philippine regulations and ensure the security of your account, aajili requires identity verification before processing your first withdrawal. You'll need to upload a clear photo or scan of a valid government-issued ID such as a Philippine passport, driver's license, UMID, SSS ID, PRC ID, or voter's ID. The document must show your full name, date of birth, photo, and ID number. In some cases, we may also request proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months). Our verification team typically reviews documents within 24-48 hours. You can upload your documents directly through your aajili account dashboard.

No worries — resetting your aajili password is simple. Go to the aajili Login page and click "Forgot Password?" Enter the email address or mobile number associated with your account, and we'll send you a password reset link via email or SMS. Click the link and follow the instructions to create a new password. Make sure your new password is strong and unique. If you don't receive the reset link within a few minutes, check your spam folder or contact our support team for assistance. For security reasons, password reset links expire after 24 hours.

No. aajili's Terms & Conditions strictly prohibit players from creating or operating more than one account. Each player is allowed only one account per person, household, IP address, and payment method. Multiple accounts are considered a violation of our terms and may result in account suspension, forfeiture of winnings, and permanent ban from the platform. This policy is in place to prevent bonus abuse, fraud, and to ensure fair play for all aajili users. If you accidentally created a duplicate account, contact our support team immediately to resolve the issue before it affects your account standing.

If you wish to close your aajili account, you can do so by contacting our customer support team via live chat or email at [email protected]. Let them know you want to permanently close your account, and they'll guide you through the process. Before closing, make sure to withdraw any remaining balance in your account. Once your account is closed, you will no longer be able to log in, and any unused bonuses or promotional credits will be forfeited. If you're concerned about problem gambling, consider using our self-exclusion tools instead, which allow you to take a temporary break while keeping your account intact for future use.

Yes. The minimum deposit amount on aajili is ₱100 for most payment methods, including GCash, PayMaya, and bank transfers. This low minimum makes it easy for players across the Philippines to get started without a large upfront investment. There is no maximum deposit limit for most methods, but individual payment providers may impose their own transaction limits. If you need to deposit a larger amount, you can make multiple transactions or contact our support team to discuss options for high-roller accounts.

aajili processes most withdrawal requests within 24 hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours once approved. Bank transfers may take 1-3 business days depending on your bank's processing times. First-time withdrawals may take slightly longer as our compliance team reviews your account and verifies your identity documents. To speed up the process, make sure your account is fully verified before requesting a withdrawal. If your withdrawal is delayed beyond the expected timeframe, contact our support team for an update.

aajili does not charge any fees for deposits or withdrawals. However, your payment provider (GCash, PayMaya, or your bank) may impose their own transaction fees or service charges. These fees are set by the third-party provider and are beyond aajili's control. We recommend checking with your payment provider for their fee structure. To maximize your funds, consider using payment methods with lower or no fees, such as GCash or PayMaya, which typically have minimal charges for online transactions.

Withdrawal requests may be declined for several reasons. The most common causes include: incomplete account verification (missing ID documents or proof of address), unmet wagering requirements on bonuses (you must complete the playthrough before withdrawing bonus-related winnings), incorrect withdrawal details (wrong GCash number, bank account, or PayMaya account), or suspicious activity flagged by our security team. If your withdrawal is declined, you'll receive an email explaining the reason and what steps you need to take to resolve the issue. Contact our support team if you need clarification or assistance.

Absolutely. All games on aajili use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our game providers are licensed and regularly audited by independent testing agencies to verify that the RNG systems are working correctly and that game results cannot be manipulated by the platform or players. Live casino games are streamed in real-time from professional studios with real dealers, so you can see every card dealt and every spin of the wheel. aajili is committed to transparency and fair play, and we publish RTP (Return to Player) percentages for all games so you know exactly what to expect.

Yes! aajili is fully optimized for mobile play. You can access the entire aajili platform — including slots, live casino, fishing games, bingo, and sports betting — directly from your mobile browser on any smartphone or tablet. No app download is required. Simply visit aajili.app on your mobile device, log in, and start playing. The mobile experience is smooth, fast, and designed for touchscreen controls, so you can enjoy your favorite games whether you're at home in Manila, commuting in Quezon City, or relaxing in Cebu. All features, including deposits, withdrawals, and customer support, are available on mobile.

If a game freezes or crashes during play, don't panic — your bet is safe. aajili's system automatically saves your game state, so when you reload the game, you'll be returned to where you left off. If you were in the middle of a round, the result will be determined based on the RNG outcome at the time of the crash, and your balance will be updated accordingly. To minimize technical issues, make sure you have a stable internet connection and that your browser or app is up to date. If the problem persists, try clearing your browser cache, switching to a different browser, or restarting your device. Contact our support team if you need help recovering a session or if you believe a technical error affected your gameplay.

RTP stands for "Return to Player" and represents the percentage of all wagered money that a game is expected to pay back to players over time. For example, a slot with an RTP of 96% will, on average, return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee of what you'll win in a single session. Some players will win more, others will win less — that's the nature of randomness. aajili displays the RTP for each game in the game info section, so you can make informed decisions about which games to play. Higher RTP games generally offer better long-term value, but remember that luck plays a big role in short-term results.

Claiming a bonus on aajili is simple. For most bonuses, you'll need to opt in by clicking the "Claim" button on the Promotions page or entering a bonus code during your deposit. Some bonuses are automatically credited to your account when you meet the eligibility criteria (e.g., making a qualifying deposit). Once claimed, the bonus funds or free spins will appear in your account, and you can start using them according to the bonus terms. Make sure to read the terms and conditions for each bonus, as they specify wagering requirements, eligible games, maximum bet limits, and expiration dates.

Wagering requirements (also called playthrough or rollover requirements) are conditions you must meet before you can withdraw winnings from a bonus. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must wager ₱30,000 (₱1,000 × 30) on eligible games before you can withdraw any winnings derived from the bonus. Not all games contribute equally to wagering requirements — slots usually contribute 100%, while table games like blackjack or roulette may contribute less (e.g., 10-20%). Wagering requirements are standard in the online gaming industry and are designed to prevent bonus abuse. Always check the specific terms for each aajili bonus to understand the requirements.

No. Bonus funds cannot be withdrawn until you complete the wagering requirements. If you try to withdraw before meeting the requirements, the bonus and any winnings derived from it will be forfeited, and only your original deposit (if any) will be available for withdrawal. Once you've completed the wagering requirements, the bonus funds convert to real money and can be withdrawn along with any winnings. You can track your wagering progress in your aajili account dashboard under the "Bonuses" or "My Account" section.

Yes. Most bonuses on aajili have an expiration date, typically ranging from 7 to 30 days from the date of activation. If you don't complete the wagering requirements within the specified timeframe, the bonus and any associated winnings will be forfeited. Free spins also usually expire within a few days if not used. Always check the expiration date in the bonus terms and plan your gameplay accordingly. If you're unsure about a bonus's expiration, contact our support team for clarification.