Privacy Policy

This Privacy Policy ("Policy") describes how aajili ("aajili," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the aajili online gaming platform at aajili.app (the "Platform").

By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy is incorporated into and forms part of our Terms and Conditions. Capitalized terms not defined in this Policy have the meanings assigned to them in the Terms and Conditions.

aajili is the data controller responsible for the collection, processing, and protection of your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

As the data controller, aajili determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws and regulations.

For any questions, concerns, or requests regarding the processing of your personal data, you may contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.

aajili collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

3.1 Account Registration Information

When you create an aajili account, we collect the following information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Residential address (street, barangay, city, province, postal code)
• Email address
• Mobile phone number
• Username and password (password is stored in encrypted form)
• Preferred currency (PHP)

3.2 Identity Verification Documents

To comply with Philippine anti-money laundering (AML) and know-your-customer (KYC) regulations, we may request copies of the following documents:

• Government-issued photo identification (Philippine passport, driver's license, UMID, SSS ID, or other valid ID)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
• Selfie photograph holding your ID (for enhanced verification)

3.3 Financial and Transaction Data

We collect information related to your financial transactions on the Platform, including:

• Deposit and withdrawal amounts, dates, and payment methods (GCash, PayMaya, BPI, BDO, Metrobank, etc.)
• Payment account details (account name, account number, or mobile wallet number)
• Transaction history and account balance
• Bonus claims and wagering activity

3.4 Gameplay and Usage Data

We automatically collect information about your use of the Platform, including:

• Games played, bets placed, and game outcomes
• Session duration and frequency of visits
• Device information (device type, operating system, browser type and version)
• IP address and approximate geographic location (city/region level)
• Referral source (how you found aajili)
• Pages visited and features used on the Platform

3.5 Communications

We retain records of communications between you and aajili, including:

• Customer support inquiries and responses (via email, live chat, or phone)
• Marketing preferences and consent records
• Feedback, complaints, and dispute resolution correspondence

aajili processes your personal information for the following purposes and on the following legal bases:

4.1 Service Provision

We use your personal information to provide and operate the aajili Platform, including processing your registration, verifying your identity, managing your account, processing deposits and withdrawals, and delivering the games and features you access. This processing is necessary for the performance of our contract with you.

4.2 Legal and Regulatory Compliance

aajili is required by Philippine law and applicable gaming regulations to collect and process certain personal data for the purposes of identity verification, age verification, anti-money laundering (AML) checks, and fraud prevention. This processing is necessary for compliance with our legal obligations.

4.3 Responsible Gaming

We use gameplay and transaction data to monitor for signs of problem gambling behavior, enforce responsible gaming limits you have set, and proactively reach out to players who may need support. This processing is carried out in your vital interests and in the public interest.

4.4 Security and Fraud Prevention

We process your data to detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct. This processing is necessary for our legitimate interests in protecting the integrity of the Platform and the safety of all players.

4.5 Customer Support

We use your personal information to respond to your inquiries, resolve disputes, and provide technical assistance. Records of support interactions are retained to ensure continuity of service and to improve our support quality.

4.6 Marketing Communications

Where you have given your consent, we may use your contact details to send you promotional offers, bonus notifications, and news about new games and features on aajili. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team.

4.7 Platform Improvement

We analyze aggregated and anonymized usage data to understand how players interact with the Platform, identify areas for improvement, and develop new features and games. This analysis does not involve making decisions about individual players based on automated processing alone.

aajili does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform. These providers may process your personal data on our behalf and are contractually bound to handle it securely and only for the purposes we specify. Categories of service providers include:

• Payment processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) for processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services.
• Cloud infrastructure providers: Secure hosting and data storage services.
• Customer support platforms: Live chat and ticketing system providers.
• Analytics providers: Aggregated, anonymized platform usage analytics.

5.2 Regulatory and Legal Authorities

aajili may disclose your personal information to Philippine government agencies, law enforcement authorities, or regulatory bodies where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments, and any reporting obligations under applicable gaming regulations.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of aajili's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with third parties in any other circumstances where you have given your explicit prior consent to such sharing.

aajili takes the security of your personal information seriously and implements a comprehensive set of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the aajili Platform is encrypted using 256-bit SSL/TLS technology, ensuring that your personal and financial information cannot be intercepted in transit.
• Password Security: Account passwords are stored using industry-standard one-way hashing algorithms. aajili staff cannot view your password in plain text.
• Access Controls: Access to personal data within aajili is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job functions.
• Two-Factor Authentication: aajili supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments and penetration testing by independent security professionals.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, aajili will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While aajili implements robust security measures, no system is completely immune to security risks. You are responsible for maintaining the security of your aajili login credentials and for notifying us immediately if you suspect unauthorized access to your account.

aajili retains your personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

• Active Account Data: Personal information associated with an active aajili account is retained for the duration of the account relationship.
• Closed Account Data: Following account closure, we retain your personal information for a minimum of five (5) years to comply with AML regulations, tax obligations, and applicable gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years following account closure.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained for the duration of the account relationship and for three (3) years thereafter.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by aajili:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal information aajili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to certain conditions.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that aajili has violated your data privacy rights.

aajili uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Essential Cookies: These cookies are strictly necessary for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference and game settings) to provide a more personalized experience.
• Analytics Cookies: We use analytics cookies to collect aggregated, anonymized information about how players use the Platform. This helps us understand which features are most popular and where improvements can be made.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the aajili Platform. For more information on managing cookies, refer to your browser's help documentation.

The aajili Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine laws governing online gambling. aajili does not knowingly collect personal information from individuals under the age of 21.

We implement age verification procedures during the registration process and reserve the right to request proof of age documentation at any time. If we discover that personal information has been collected from a person under the age of 21, we will immediately suspend the account and delete the associated personal data.

aajili primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or service providers with operations in other jurisdictions.

Where such international transfers occur, aajili ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those applicable in the Philippines.

By using the aajili Platform, you consent to the transfer of your personal information to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

aajili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the aajili Platform informing players of the changes.
• Where required by law, seek your renewed consent to the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how aajili protects your personal information. Your continued use of the Platform following the posting of changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer through the following channel:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.