Gaming should always be fun, not stressful. aajili is committed to giving every Filipino player the tools, knowledge, and support they need to play safely and within their means.
aajili gives you a full set of tools to stay in control of your gaming. These features are available to all registered players at any time.
Set daily, weekly, or monthly deposit caps on your aajili account. Once a limit is active, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period to prevent impulsive decisions.
Set a maximum session duration so the platform reminds you when it's time to take a break. Regular breaks help you stay sharp and keep gaming in perspective as entertainment, not a necessity.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, your account is temporarily suspended and you won't be able to log in or place bets.
For players who need a longer break, aajili offers self-exclusion options ranging from 6 months to permanent closure. Self-exclusion is processed promptly and cannot be reversed during the active period.
aajili sends periodic in-session notifications showing how long you've been playing and how much you've wagered. These gentle reminders help you stay aware of your activity in real time.
Set a maximum loss threshold per day, week, or month. Once your loss limit is reached, aajili will automatically prevent further wagering until the limit period resets, protecting your bankroll.
Under Philippine law, online gambling is restricted to individuals who are at least 21 years of age. aajili strictly enforces this requirement and takes und erage gambling very seriously.
All new players must verify their age during registration by providing a valid government-issued ID (Philippine passport, driver's license, UMID, SSS ID, or other recognized identification). Our verification team reviews every document to confirm that the player meets the minimum age requirement before activating the account.
If we discover that a player is under 21, their account is immediately suspended, all winnings are forfeited, and deposits are returned. aajili also cooperates with PAGCOR and other regulatory bodies to prevent minors from accessing online gaming platforms across the Philippines.
Parents and Guardians: If you believe a minor has accessed aajili using false information, please contact our support team immediately at [email protected]. We will investigate and take swift action to protect young people from gambling harm.
aajili uses a multi-step verification process to ensure every player is of legal age:
Gaming becomes a problem when it starts to negatively affect your life, relationships, or finances. Here are some warning signs to watch for.
If you recognize these signs: You're not alone, and help is available. Reach out to aajili's support team to activate self-exclusion or contact a professional counseling service. Taking action early can prevent more serious problems down the road.
Answer these questions honestly. If you answer "yes" to several of them, it may be time to seek support or take a break from gaming.
If you answered "yes" to 3 or more questions: Consider reaching out for professional help or activating self-exclusion on your aajili account. These signs suggest that gaming may be becoming a problem in your life.
Self-exclusion is a powerful tool for players who need a break from gaming. When you self-exclude, your aajili account is locked for a period you choose — ranging from 6 months to permanent closure. During this time, you will not be able to log in, deposit funds, or place bets. Here's how it works:
Reach out to aajili's customer support team via live chat or email at [email protected]. Let them know you want to activate self-exclusion.
Select a self-exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Our team will confirm your choice and explain what happens next.
Your account is immediately locked. You will not receive marketing emails, promotional offers, or any communication encouraging you to return to the platform.
Self-exclusion cannot be reversed during the active period. If you chose 6 months, your account stays closed for the full 6 months — no exceptions. This protects you from impulsive decisions.
After your self-exclusion period ends, you may contact support to reactivate your account. We'll ask you to confirm that you're ready to return and remind you of the responsible gaming tools available.
PAGCOR Self-Exclusion Registry: aajili complies with PAGCOR's responsible gaming framework. If you wish to exclude yourself from all licensed gaming operators in the Philippines, you may also register with PAGCOR's national self-exclusion program. Visit the official PAGCOR website for more information.
If you or someone you know is struggling with problem gambling, professional help is available. These organizations provide free, confidential support to Filipino players.
The NCMH offers counseling and support services for individuals dealing with gambling addiction and related mental health issues. Services are available in English and Filipino.
Crisis Hotline: 0917-899-USAP (8727)
A peer support group for individuals recovering from gambling addiction. GA meetings are held regularly in Metro Manila, Cebu, and other major cities across the Philippines.
Find a meeting near you online
The Philippine Amusement and Gaming Corporation (PAGCOR) provides resources, educational materials, and a national self-exclusion registry for players who want to take a break from all licensed gaming operators.
Visit the official PAGCOR website
Our customer support team is available 24/7 to help you activate responsible gaming tools, set limits, or process self-exclusion requests. We're here to support you, no judgment.
Live Chat or Email: [email protected]
Decide how much you can afford to lose before you start playing. Treat it as entertainment spending, not an investment. Never gamble with money you need for rent, bills, or groceries.
Set a timer and step away from the screen every 30-60 minutes. Use aajili's session time limit feature to remind yourself when it's time to take a breather and reset.
If you're on a losing streak, walk away. Chasing losses is one of the fastest ways to turn a fun session into a financial problem. Accept losses as part of the game and move on.
Avoid gaming when you're drinking alcohol or using substances that impair your judgment. Clear thinking helps you stick to your limits and make better decisions.
Make sure gaming doesn't crowd out other activities you enjoy — spending time with family, exercising, hobbies, or socializing with friends. A balanced life is a healthy life.
If you're worried about your gaming habits, talk to someone you trust — a friend, family member, or counselor. Opening up is the first step toward getting support.
Responsible gaming is about enjoying the thrill of the game while staying in control. Use aajili's tools, set your limits, and remember — gaming is entertainment, not a way to make money. If you ever need help, we're here for you.